Privacy Policy for The Green Plate
Last Updated: 22 February 2026
At The Green Plate (thegreenplate.co.uk), we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data when you visit our restaurant or use our website.
1. Who We Are The Green Plate is the data controller responsible for your personal information.
Website: thegreenplate.co.uk
Email: [management@thegreenplate.co.uk]
Address: [Cranbrook road, Wimbledon, SW19 4HD]
2. Information We Collect We may collect and process the following data:
- Identity Data: Name and title.
- Contact Data: Email address and telephone number.
- Reservation Data: Date and time of booking, number of guests, and special requirements (e.g., highchairs).
- Dietary Data: Information regarding allergies or food preferences you voluntarily provide.
- Technical Data: IP address, browser type, and usage patterns via cookies.
3. How We Use Your Data We only use your data when the law allows us to. Common uses include:
- To manage bookings: We use your contact details to confirm and manage your table reservations (Contractual Necessity).
- To provide service: To accommodate dietary requirements or celebrations (Consent).
- Marketing: To send you news or offers, only if you have "opted-in" (Consent).
- Improvement: To monitor website performance via Google Analytics (Legitimate Interests).
4. Third-Party Sharing We do not sell your data. We only share information with trusted partners essential to our operations, such as:
- Booking Platforms (e.g., OpenTable or ResDiary).
- Payment Processors for deposits or online orders.
- Delivery Partners if you order via Deliveroo or Uber Eats.
5. Data Retention We keep your reservation data only as long as necessary to fulfill the booking and comply with tax or legal requirements (typically 6 years for financial records). Marketing data is kept until you unsubscribe.
6. Your Legal Rights Under UK GDPR, you have the right to:
- Access the data we hold about you.
- Correct any inaccuracies.
- Request Deletion (the "Right to be Forgotten").
- Withdraw Consent for marketing at any time.
7. Cookies Our website uses cookies to improve your experience. You can manage your preferences via our Cookie Consent Banner upon entry to the site.
8. Online Food Ordering When you place an order for collection or delivery via thegreenplate.co.uk, we collect additional data to fulfil your request:
- Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
- Delivery Data: Your physical address and delivery instructions (if applicable).
- Payment Security: We do not store your credit/debit card details. All payments are processed through secure third-party providers such as Stripe or PayPal.
- Purpose: This data is processed for Contractual Necessity to ensure your food reaches you correctly.
9. The Green Plate Loyalty Programme If you choose to join our Loyalty Programme, we process your data to reward your custom:
- Usage Data: We track your visit frequency and order history to provide personalised rewards and birthday treats.
- Communication: We will send you balance updates and exclusive "member-only" offers via email or SMS.
- Withdrawal: You can opt-out of the Loyalty Programme at any time by clicking 'unsubscribe' in our emails or contacting management@thegreenplate.co.uk. Upon withdrawal, your accumulated points and associated personal data will be deleted within 30 days (Right to be Forgotten).
- Lawful Basis: We process this data based on your explicit Consent given at the time of sign-up.
10. Contact Us If you have questions about this policy or your data, please contact our Data Protection Officer at management@thegreenplate.co.uk. For further information, visit the Information Commissioner’s Office (ICO).